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Insurance Information Is it true that insurance companies will pay for a windshield rock chip repair by Novus? 29 years ago Novus invented windshield repair. 20 years ago Novus showed the insurance industry how much they could save in auto glass claims if they encouraged their insurers to repair when possible and replace only when necessary. To encourage rock chip repair, most insurance companies will waive your comprehensive deductible and pay Novus direct for your repair. 70% of all windshields replaced in cars in this country could have at some time been repaired. Repairing saves the insurance company money and it saves you the consumer, money because your deductible is waived. You do not have to interrupt the safety seal of your windshield and most repairs can be completed in 30 minutes. My claims company told me that I had to take my car to only certain auto glass shops, is that true? Over the last six years insurance companies have been outsourcing their claim activities. These third party billing companies handle 90% of the auto glass claims today. It is unfortunate, but several of these companies are in the auto glass business as competitors. When insurers are being forced to do business with only certain glass shops, this is called steering. In the state of Washington and many other states, this practice is illegal. All Novus Windshield Repair and Replacement shops and franchisees are approved to work for all insurance companies in this country. If you are told that you cannot go to your Novus windshield business, for any reason, you are being steered.
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