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Frequently Asked Questions

Should I replace my windshield or can it be repaired? If a rock chip is smaller than a silver dollar or the crack less than 12" long, Novus technicians can repair it. The larger injuries must be fairly new and not contaminated for the best results. Any other injury will require replacement. Be sure to call Novus and ask a professional for a final answer. Remember, if Novus can’t repair your windshield, nobody can. If your local glass shop says it can’t be repaired, maybe it is time to replace your glass shop.

What is your guarantee? Novus repair quality is so high that Novus is able to offer a nationwide guarantee. If your repair should fail or not meet state inspection approval, Novus will refund the repair cost or offer to credit that cost towards a new windshield for as long as you own your car. If a windshield has to be replaced, that windshield is guaranteed against leaks, material and workmanship for as long as that windshield is in your car.

 

 

 

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Northwest Association of Novus Franchise Owners
1200 Maryland Ave
Chehalis, WA 98532
Tel 800-870-7393 / 360-748-3784
Fax 360-748-7197
E-mail info@novuswindshield.com

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